Cancellation Policy

Cancellation Policy

We understand you may change your mind. Please cancel your order before it ships so we can process it for you promptly.

Cancellation Conditions

You can cancel your order at any time before it ships.

If your order has already shipped, you cannot cancel it, but you can apply for a return after receiving the goods, referring to our return policy.

How to Cancel an Order

Log in to your account.

Go to the “My Orders” page.

Find the order you wish to cancel, click the “Cancel Order” button, and confirm.

If your order cannot be canceled online, or if you encounter any problems, please contact our customer service team immediately for assistance. Please include your order number in the email subject or communication.

Refund Processing

For successfully canceled orders, we will process the refund within 10 business days using your original payment method.

This policy may be updated from time to time without notice. The latest version is subject to the official website release.

If you have any questions about this policy, please contact us:
Phone: +1 (857) 429-3478
Email: naomimassey@velvetdewstore.com